The article examines the complex role of department chairs in navigating academic conflicts, emphasizing that perfect solutions are often elusive. Drawing on real-world examples, the authors advocate for the strategic use of suboptimal solutions when faced with intractable disputes involving faculty or students. It underscores the importance of reflective practice and emotional intelligence as essential tools for chairs to manage conflict constructively, foster collegiality, and support departmental well-being. Ultimately, it presents a pragmatic and empathetic framework for leading through conflict in higher education settings.
